CLEAN BETTER

Frequently asked questions

Here are some of our client's frequently asked questions about our cleaning services:

Can I change my cleaner?

If you are unhappy with your cleaner or the service they provide, we can arrange for you to have a new cleaner. The process will be efficient and assures a courteous service for you and your current cleaner. 

Should I provide my own cleaning products?

For safety and hygiene reasons, we ask that all clients provide their own cleaning products for regular cleaning. For a one-off big clean, supplies will be provided by the company. If you need your cleaner to provide supplies, this can be discussed with an area manager for an extra cost. 

What happens if something is damaged while my house is cleaned?

All cleaners who work with CLEAN BETTER are covered by Public Liability Insurance. This covers you and any other person who is not the cleaner, meaning you are protected from any damage or injury caused by the cleaner's negligence. This protection is vital for our clients and cleaners, with it being one of the main reasons to utilise our agency. 

Will I receive a receipt for the cleaning you provide?

We understand that for most services, you will require proof that you used your plan money. Our cleaners can provide a receipt for the services that they provided. Please advise your cleaner of your requirements prior to cleaning if you need consistent documentation of payment.